Virtual Network Engineer Retainer
Our Virtual Network Engineer (vNE) retainer is designed to handle day-to-day requirements, such as moves, adds and changes, customer provisioning, or fault triage. This service provides 3 to 10 hours per month of dedicated network engineering expertise.
How It Works
The vNE retainer ensures you have dedicated access to network engineering resources for routine operational tasks. Any time from the retainer can be utilised for Network Engineer tier services or any lower tier services, providing flexibility in how you use your allocated time.
Contract Terms
- Monthly Allocation: 3 to 10 hours per month
- Billing: Monthly, in advance
- Contract Term: 12 months
- Time Rollover: Unused allocation lapses at month end
Common Use Cases
The vNE retainer is perfect for organisations requiring:
- Service Provisioning: Setting up new customer services and network connections
- Fault Triage: Initial response and diagnosis of network faults and outages
- Slow-burn Remediation Works: Ongoing network improvement and maintenance projects
- Network Standardisation: Implementation of consistent configurations and best practices
Benefits
With a vNE retainer, you gain:
- Guaranteed monthly allocation of network engineering time
- Priority support access over non-retained customers
- Dedicated Microsoft Teams group chat for direct communication
- Waived urgent response and minimum time charges
Operational Support
Our network engineers provide comprehensive support for:
- Day-to-day network operations and maintenance
- Customer service provisioning and modifications
- Network fault diagnosis and initial remediation
- Configuration management and standardisation
- Documentation and as-built generation
This retainer is ideal for growing businesses, service providers, and organisations that need regular network engineering support without the cost of full-time staff.